Mar 18, 2020

For Our Patrons: Information Regarding Our Response To COVID-19

Updated July 15, 2020

The well-being of our guests, staff and community is our first priority. We have canceled multiple engagements and rescheduled JERSEY BOYS and MEAN GIRLS. We will continue to monitor ongoing developments, please continue to check our website for updates.

 

ONCE ON THIS ISLAND: Canceled

Ticket holders will receive an automatic refund to cards on file. Refunds may take up to 7-10 business days to reflect on accounts. Individuals who purchased with cash or check will receive a refund by check in two to three weeks.

 

JERSEY BOYS: Performances have been rescheduled as a special engagement for the 2020-2021 season: Wednesday, February 3 – Saturday, February 6, 2021

JERSEY BOYS, originally part of the 2019-2020 season ticket package, has been rescheduled as a special engagement for five performances during the 2020-2021 season. Emails have been sent to ticket holders with information about new performance dates. Ticket holders should keep their tickets, as tickets will be valid for new performance dates.

Important information for Saturday, April 4, 2020, 2:00PM ticket holders:

Because there will be only five performances in February 2021, ticket holders for the single ticket performance originally scheduled for Saturday, April 4, 2020, 2:00PM may choose to receive a refund or exchange tickets for a different performance day and time.

To request a refund or to exchange tickets, please contact our ticketing team at 509.818.3438 by Friday, April 24, 2020.

  • Ticket holders for Saturday, April 4, 2:00PM who do not request a refund or exchange by Friday April 24, 2020 will receive an automatic refund to the card used. Refunds may take up to 7-10 business days to reflect on accounts. Individuals who purchased with cash or check will receive a refund by check in two to three weeks.

Ticket holders for performances other than Saturday, April 4, 2020, 2:00PM:

Ticket holders who are unable to attend on new dates are asked to contact our ticketing team at 509.818.3438 by Wednesday, September 30, 2020.

 

THE BOOK OF MORMON: Canceled

The performances of THE BOOK OF MORMON have been canceled. Ticket holders will receive an automatic refund to cards on file. Refunds may take up to 7-10 business days to reflect on accounts. Individuals who purchased with cash or check will receive a refund by check in two to three weeks.

 

NATIONAL GEOGRAPHIC LIVE – FROM SUMMIT TO SEA: Canceled

Ticket holders will receive an automatic refund to cards on file. Refunds may take up to 7-10 business days to reflect on accounts. Individuals who purchased with cash or check will receive a refund by check in two to three weeks.

 

NATIONAL GEOGRAPHIC LIVE – SOCIAL BY NATURE: Canceled

This event was previously rescheduled for Thursday, June 18, but has since been canceled. Ticket holders will receive an automatic refund to cards on file. Refunds may take up to 7-10 business days to reflect on accounts. Individuals who purchased with cash or check will receive a refund by check in two to three weeks.

 

MEAN GIRLS: Performances have been rescheduled as a special engagement for the 2021-2022 season: Tuesday, November 23 – Sunday, November 28, 2021.

MEAN GIRLS, originally part of the 2019-2020 season ticket package, has been rescheduled as a special engagement in the 2021-2022 season. Emails have been sent to ticket holders with information about new performance dates and times. Ticket holders should keep their tickets as tickets will be valid for the new performance dates.

To request a refund, please fill out and submit the MEAN GIRLS Refund Request Form. For exchanges, please or contact our ticketing team at 509.818.3438.

Refunds must be requested by Thursday, December 31, 2020.

 

Decisions about other upcoming events will be made and announced based on future developments and government directives.

 

Thank you in advance for your patience and understanding as we all navigate the coming weeks together.

 

 

FAQ:

Can I receive a refund for my tickets?

 

  • Refunds will be issued automatically for any CANCELED performances.
  • For RESCHEDULED performances, tickets will be honored for the same seating on the new dates. We will communicate further details to ticket holders as information becomes available. Please wait until new dates are announced before requesting refunds if you are unable to attend the new date. While it is our policy not to issue refunds for performances that take place, we understand that unusual circumstances present many challenges. We will work with patrons on a case-by-case basis and will do all that we can to accommodate individual needs.
  • WestCoast Entertainment cannot refund tickets purchased through secondary ticket sellers. If you purchased tickets from a party other than WestCoast Entertainment or TicketsWest, please contact that seller directly.

When will new dates be available for rescheduled performances?

 

Arts and entertainment organizations across the country are working together to reschedule performances. Given current uncertainty about timelines and the complexities of rescheduling, it will take some time to finalize new dates. We hope to have information about rescheduled performances in the coming weeks.

 

How do you decide whether to cancel or reschedule shows?

 

Bringing top-quality Broadway entertainment to Spokane takes years of advance planning. Retaining current engagements by securing new dates ensures that our customers and the community can continue to enjoy productions in the future. We will cancel shows only as a last resort if alternative dates cannot be scheduled.

 

How will performances in the next season be affected?

 

We are proceeding with plans for an exciting 2020-2021 season! We are delaying our season announcement and season-ticket renewals until a projected date of mid-April. At that time, we will announce the season online and by email. Season tickets will be available for purchase online, by phone, or at the TicketsWest box office.

 

Where can I find information about the status of upcoming shows?

 

  • Up-to-date Information about shows, dates, and tickets is available at BroadwaySpokane.com
  • For additional reminders and notices, sign up for our e-club on the website (be sure to add [email protected] to your address book to avoid spam filters).
  • Follow us on Facebook and Instagram for updates (WestCoast Entertainment, @BroadwaySpokane)
  • Reminder:  For ticket purchases and reliable information about shows, tickets, and pricing, use only authorized sites: BroadwaySpokane.com or TicketsWest.com.

 

Who can I contact with additional questions?

 

Please direct additional ticketing questions to 509.818.3440 or [email protected]. We have been receiving a large number of inquiries—please allow up to 24-48 hours for a response.