FREQUENTLY ASKED QUESTIONS

For ticket purchases and reliable information about shows, tickets, and pricing, use only authorized sites: BroadwaySpokane.com, TicketsWest.com, or FirstInterstateCenter.org. 

Tickets purchased from other websites or sellers may not be valid. Additional information.

In the rare event that a peformance must be canceled, ticket holders will be notified by email as early as possible. Please note that in the case of emergency cancellations, information may not be available until a short time before the performance was scheduled to begin.

Refunds will be issued automatically for any CANCELED performances.

For RESCHEDULED performances, tickets will be honored for the same seating on the new dates. Please wait until new dates are announced before requesting refunds if you are unable to attend the new date.

Unless noted otherwise, children must be age 4 or over to attend STCU Best of Broadway performances. All patrons, regardless of age must have a ticket for admittance. Some shows contain mature content, language or themes. See the individual event webpages on this site for content advisories and age recommendations.

VENUE BAG POLICY NOW IN EFFECT 

Guests may carry a small clutch bag no larger than 6.5″ x 4.5″ or one clear plastic/vinyl bag no larger than 14” x 14” x 6”. This policy is now a requirement for all events at Spokane Public Facilities District venues. Visit firstinterstatecenter.org for details.

There is not a specific dress code for STCU Best of Broadway events. You will see a wide range of dress at most events. Please wear what is comfortable to you and respectful to others.

Exchanges and Show Swaps are available for Season Ticket holders only.

Season ticket holders can exchange tickets for a different date or time of the same show. Exchange must be requested at least 72 hours before  peformance time.

Once in each season, season ticket holders may swap tickets from one show to another show in the current series (some shows may not be eligible). Swaps must be made before the published deadline, generally two or more weeks before the first show in the season

For more information about exchanges and show swaps, visit the Subscriber Benefits page.

Face masks are encouraged for the protection of performers, audiences, and staff. Visit BroadwaySpokane.com/updates for current information before attending events.

Check road conditions and leave time for travel. Performances will start at scheduled times.

Remember to download your digital tickets through the email you received when you ordered!  Click here for information and instructions

Digital tickets purchased for individual evants are sent by email shortly after purchase.  Tickets are sent to the email address associated with your account form Orders@TicketsWest.com

2022-23 season tickets were sent by email on May 19, 2022. Additional single tickets were emailed beginning July 1, 2022.

Season tickets for the 2023-24 season will be sent by email beginning in the second half of June 2023.

Many restaurants from casual to formal are within walking distance of the theater. See a list on our Nearby Restaurants page. Plan ahead to arrive at the theater at least 20 minutes before show time! 

For guests from outside Spokane or for a local "staycation," see our list of downtown hotels.

The box office at the First Interstate Center for the Arts is open on show days from 10am until curtain to assist you with replacement tickets, additional tickets, and other ticketing needs.  The box office is located directly across the breezeway from the main theater entrance. Bring photo I.D. to pick up tickets.

The First Interstate Center for the Arts is located in downtown Spokane at 334 W Spokane Falls Blvd. Directions and Nearby Parking.

River Park Square offers convenient covered parking and dining options just four blocks from the theater.

Lobby doors open one hour prior to curtain. Arrive at least 20 minutes before curtain for shorter entry lines.

The auditorium generally opens for seating 30 minutes prior to showtime.

Unless a show is canceled or rescheduled, ticket purchases are final and nonrefundable. Refunds are not issued when a ticket holder chooses not to attend or is unable to attend. 

• Refunds will be issued automatically if a performance is canceled.
• For rescheduled performances, tickets will be honored for the same seating on the new dates. Please wait until new dates are announced before requesting refunds if you are unable to attend the new date.
• WestCoast Entertainment cannot refund tickets purchased through secondary ticket sellers. If you purchased tickets from a party other than WestCoast Entertainment or TicketsWest, please contact that seller directly.